General Terms and Conditions

Server use

Triple 8 Ltd reserves the right to refuse service and/or access to its servers to anyone.

Triple 8 Ltd does not allow any of the following content to be stored on its servers:

1.Adult material - includes all pornography, erotic images, or otherwise lewd or obscene content.

2.All content that would itself be against UK law.

3.Any content generating significant complaints or objections.

4.Excessive download content or non-linked content.

Refusal of service based on content matching either of these two criteria is entirely at the discretion of Triple 8 Ltd.

Triple 8 Ltd reserves the right to move your data to a different server with no previous notice.

Support

We will endeavour to provide a continuous high quality service. If you experience problems with your service, you should phone our support telephone number 0871 2211345.

Please note we may require suspension of some of our services for short scheduled periods to carry out maintenance or repair to our services. Information concerning scheduled downtime is available on the Triple 8 Ltd website.

Reselling of Services

All accounts other than our Reseller account are to be used by the primary owner only, and do not allow the holders to resell, store or give away web-hosting services of their website to other parties.

Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include ad banners, classified ads, and personal ads.

Customers may however resell all of our services with our Reseller package.

Triple 8 Ltd reserve the right to suspend access to the API facilities of the Reseller account if a customer's use is deemed to be affecting the platform. Access will be reinstated pending investigation and appropriate fixes to any conflicts.

Unlimited use policy

High bandwidth usage: Triple 8 Ltd offers an unlimited use policy by maintaining very large ratios of bandwidth per customer. In rare cases, Triple 8 Ltd may find a customer to be using server resources to such an extent that he or she may jeopardize server performance and resources for other customers. In such instances, Triple 8 Ltd reserves the right to impose the High Resource User Policy for the consideration of all customers.

Database Usage

If you exceed the limits on our database products (MS SQL and MySQL) then we will automatically charge you for the additional space you use at our current prices. For example if you have a 150MB database and 200MB is in use at any point during a month then we will charge for the extra 50MB (currently £19 for MSSQL) in that month.

High resource use policy

Resources are defined as bandwidth, processor utilization or disk space.

Triple 8 Ltd may implement the following policy to its sole discretion:

When a website is found to be monopolising the resources available Triple 8 Ltd reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. Customers may be offered an option whereby Triple 8 Ltd continues hosting the website for an additional fee.

Uploads via scripting languages

We limit uploads made via scripting languages - including PHP, ASP and ASP.NET. Uploads made using PHP are limited to 20MB per file.

Payment policies

All accounts are set up on a prepay basis. Although Triple 8 Ltd reserves the right to change prices of accounts or services at any time, all pricing is guaranteed for the period of prepayment. Payment is due every 30 or 365 days, following the date the account was established. Customers will automatically be charged again at the end of their prepay period unless closure notification has already been given.

Any non-payment of a recurring invoice is subject to a £20 administration charge. Triple 8 Ltd reserves the right to suspend any or all services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request. 

Bills or invoices will normally be sent by email. 

All payment is in UK sterling, and all prices are displayed ex VAT unless stated otherwise.

Your personal details

Please note that whilst your email is primarily used for billing purposes, Triple 8 Ltd reserves the right to email you information about enhancements to our systems and product offerings. You can unsubscribe from marketing communications within the Triple 8 Ltd website.

We will not provide any of your personal information to other companies or individuals without your permission. However, we may need to provide your name and delivery address to third parties that Triple 8 Ltd may use for the purposes of delivering specific services to you (e.g. customer support).

Payment options

In order to streamline our accounting procedures and keep costs down Triple 8 Ltd currently runs a limited number of payment options.

Credit / Debit Cards: Triple 8 Ltd accepts MasterCard, Visa, Visa electron, Switch/Maestro and Solo.

Cheque Payment:  Triple 8 Ltd cannot guarantee that a service will be provided until after any received cheques have been cleared.

BACS details:   SORT = 20-30-47    ACC = 90880167

Cancellation and refunds

Triple 8 Ltd reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes Triple 8 Ltd' terms of service a refund will not be issued in the event of a cancellation.

Customers may cancel their account at any time by giving written notice to Triple 8 Ltd. During the initial 30 day trial period customers who wish to cancel will be entitled to a full refund for their hosting fees only, but will not be entitled to a refund for any additional services purchased. Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation.

Fees charged on a prepay basis are non-refundable. Once the initial trial period has expired customers are not entitled to receive a refund unless the service is cancelled by Triple 8 Ltd. In addition some accounts incur set-up fees, these charges are also non-refundable.

Domain credits cannot be refunded as they allow the purchase of domains at discounted prices, based on an upfront commitment.

Chargebacks

Any customer withdrawing payments via bank or credit card (a "chargeback") may be subject to a punitive fee of £50, should the company deem this chargeback to be unfair. The company also reserves its right to defend such chargebacks and recover the original monies from the card issuer.

Indemnification

Customer agrees that it shall defend, indemnify, save and hold Triple 8 Ltd harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Triple 8 Ltd, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Triple 8 Ltd against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Triple 8 Ltd' server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Triple 8 Ltd' server.

Disclaimer

Triple 8 Ltd will not be responsible for any damages or losses your business may suffer. Triple 8 Ltd makes no warranties of any kind, expressed or implied for services we provide. Triple 8 Ltd does not back up your data/website and whilst every attempt would be made in the unlikely event of any corruption or hardware failure, Triple 8 Ltd cannot guarantee to be able to replace lost data. Triple 8 Ltd disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, nondeliveries  and/or  wrong delivery. It also includes any and all service interruptions caused by Triple 8 Ltd , its employees and its suppliers. Triple 8 Ltd reserves the right to revise its policies at any time.

Please note: by signing up for any of our services you agree to be bound by all Triple 8 Ltd terms and conditions.